Frequently Asked Questions

WE ARE HERE TO HELP

Welcome to Fraser Hart. We are passionate about providing an outstanding customer service and are happy to help you with any queries you have. If you cannot find the answer you are looking for in our FAQs, please contact us directly.


SHOP AT FRASER HART

We are delighted to announce that our English, Scottish and Welsh stores have re-opened and are offering full service including Click & Collect: Bedford, Bluewater, Bristol (Cabots Circus), Bristol (Cribbs), Bromley, Cambridge, Cardiff Grand Arcade, Chelmsford, Colchester, Edinburgh, Gateshead, Glasgow stores, Leeds, Maidstone, Newbury, Norwich, One New Change, Peterborough, Plymouth, Solihull, Stirling, Stratford-Upon-Avon, Swansea, Trafford Centre and Worcester!


Our full range is available online for home delivery as well and our Customer Service Team will be delighted to assist you with your orders!

Shop in our stores with the assistance of our highly trained staff

Shop online with fast and convenient delivery to your door

Click & Collect operating in all Fraser Hart locations

Live chat online for any product queries or for online shopping assistance


HELP WITH CREDIT CARD PAYMENTS

If you are experiencing difficulties during checkout paying with your credit card, please try the options below:


Check that you are enabled for 3D Secure with your bank

Check that your billing name and address is correct and does not contain any special characters

Avoid using the ‘Tab’ button to change between fields – click on each field to enter your details

Use an alternative payment method such as Paypal


If you are still experiencing difficulties, please contact our Customer Happiness Team through the contact options on the Contact Us page.


E-MAIL US

If you have a query you can e-mail us at Sales.team@fraserhart.co.uk


CALL US

Call our Head Office Team on 0808 549 7766, Monday to Friday 9.00 am - 5.00 pm. Please note that our offices are closed on public holidays in the United Kingdom.


OUR STORES

Call in to one of our 30 stores or telephone a store directly to speak to one of our highly trained jewellery and watch experts. Find a store.


IN-STORE APPOINTMENTS

You can visit any of our currently open stores without making an appointment.

We can only deliver to customers within the UK, Northern Ireland and British Forces Postal Office (BFPO).
All Fraser Hart orders are delivered using USP and will need to be signed for on receipt. Following dispatch by Fraser Hart, standard delivery orders are normally guaranteed for delivery within 2-3 working days. Orders placed after 1pm on Friday or anytime over the weekend will be delivered within 2-3 working days after dispatch by Fraser Hart. A signature is required on receipt. Find out more about delivery charges.
See our returns section for our returns policy and procedure.
Online orders can be returned to any Fraser Hart store or via post. See our returns section for our returns policy and procedure.
Yes, we offer a Click & Collect service for orders placed online at www.fraserhart.co.uk only, to our Fraser Hart stores. See our delivery section for full details of our Click & Collect service.

If you have a specific Buy & Collect query, please call our Customer Service team on 0808 549 7766, Monday to Saturday, 9:00am to 5.00pm and Sunday 12:00pm -5 :00pm excluding public holidays or email us.

We are delighted to announce that our English, Scottish and Welsh stores have re-opened and are offering full service including Click & Collect: Bedford, Bluewater, Bristol (Cabots Circus), Bristol (Cribbs), Bromley, Cambridge, Cardiff Grand Arcade, Chelmsford, Colchester, Edinburgh, Gateshead, Glasgow stores, Leeds, Maidstone, Newbury, Norwich, One New Change, Peterborough, Plymouth, Solihull, Stirling, Stratford-Upon-Avon, Swansea, Trafford Centre and Worcester!
0% Interest FREE credit is available in-store and online for purchases over £500. Find out more about Interest FREE credit online. Please ask in-store for full details of Interest FREE Credit.

Credit subject to status and affordability. Terms & Conditions Apply. Fraser Hart are a credit broker and are Authorised and Regulated by the Financial Conduct Authority.

Credit is provided by V12 Retail Finance and Regulated by the Financial Conduct Authority.
We accept the following payment options:

American Express
Visa
Mastercard
Maestro
Paypal
Interest Free Credit
Fraser Hart Gift Cards can be purchased in-store and online for redemption in-store. Gift cards can be used to pay or part pay for goods or services from any branch of Fraser Hart, Bernstones and Crouch, up to the value held on the Gift Card. Unfortunately, at present, gift cards cannot be redeemed online.
Kindly note that we do not offer wrapping services for online orders. All items will include one gift bag.
Our rings are normally available in sizes J-Q for women and sizes R-Z for men. Smaller and larger sizes are often available but may need to be specially ordered and therefore take a little longer to deliver and incur an additional charge. Please contact our Customer Service team if you have a specific query.
Yes, orders can be sent to an address that is different to the cardholder’s address. However, there may be circumstances where we will only deliver to the cardholder’s address.
To redeem a coupon code online you must have an item which is in conjunction with the offer in your basket/shopping bag.

The code must be entered in the "Promotional Code" section before checkout. If you bypass the "Edit Basket" stage and proceed straight to "Checkout" you will not have the option to enter the promotional code. In this case you will need to click the "Back to Bag" arrow on the top left of the "Checkout" page and you will then be able to enter the code and proceed with your discount.

If the code does not work upon entry please check the Terms and Conditions page as there may be restrictions applied.