Delivery

Christmas Delivery Updates

Please note that last orders for guaranteed Click & Collect Christmas delivery need to be placed before close of business Sunday, December 18th.

Please note that last orders for guaranteed Christmas home delivery need to be placed before Thursday, December 22nd at 12pm.

Please note that the cut-off date for guaranteed Christmas delivery for special order items (including special order name necklaces, petite initials and bracelets) was Thursday, November 24th.

Overview

1. Brexit - Delivery Update for Northern Ireland

2. Delivery Charges

3. Delivery Times

4. Exceptions to Delivery Times

5. Click & Collect

6. Multiple Item Orders

7. Covid-19

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1. Brexit - Delivery Update for Northern Ireland

Please note that we are experiencing delays in posting orders to Northern Ireland due to Brexit. Expected dispatch for these orders is 5-7 working days.

2. Delivery Charges

Please note at present we do not deliver to PO box addresses.

3. Delivery Times

Following dispatch by Fraser Hart, standard delivery orders are normally guaranteed for delivery within 2-3 working days. Orders placed after 1pm on Friday or anytime over the weekend will be delivered within 2-3 working days after dispatch by Fraser Hart.

Click & Collect orders delivery times vary depending on the chosen store but it is usually within 5 working days. We will notify you by email when your order has been received and will send you another email to confirm that your order has been dispatched and is ready for collection in your chosen store.

4. Exceptions to Delivery Times

Delivery lead times are extended over public holidays.

Fraser Hart is pro-active in preventing fraudulent use of credit/debit cards and conduct security checks on all orders received and may, from time to time, carry out further checks before dispatch. We reserve the right to deliver to the cardholder's address only, if requested by the card issuing bank. These checks can take various forms but may involve contacting you before we process an order.

On occasion, we may have to special order in certain ring sizes which can take up to several weeks. We will contact you to let you know the expected delivery time if we have to special order the ring size you require.

5. Click & Collect - Free (7 Days A Week)

We are delighted to announce that our English, Scottish and Welsh stores have re-opened and are offering full service including Click & Collect: Bluewater, Bristol (Cabots Circus), Bristol (Cribbs), Bromley, Cambridge, Cardiff Grand Arcade, Chelmsford, Colchester, Edinburgh, Gateshead, Glasgow stores, Leeds, Maidstone, Newbury, Norwich, One New Change, Peterborough, Plymouth, Solihull, Stirling, Stratford-Upon-Avon, Swansea, Trafford Centre and Worcester!

Our full range is available online for home delivery as well and our Customer Service Team will be delighted to assist you with your orders!

Delivery times vary depending on the chosen store but it is usually within 5 working days. We will notify you by email when your order has been received and will send you another email to confirm that your order has been dispatched and is ready for collection in your chosen store. Please ask a member of staff in-store to pick-up your order.

Collecting your item in-store

Only the person that placed the order can collect the order. We will not release the order to anybody else. You must collect your item(s) in person in-store. If you have ordered a gift for someone else, the recipient cannot collect the order. We do not permit your order to be collected by somebody else on your behalf. There are no exceptions to this.

A copy of your Ready to Collect email that contains your order number, as proof of purchase, is required.

Proof of identity is required. Only a driving license or passport with photo ID will be accepted. Proof of address alone is not sufficient.

A card will be required if the order was made using Interest Free Credit

Collect within 7 days

We will email you when you order has been dispatched and is ready for collection.

Your order will be available for collection at your chosen store for seven days from the date of delivery. If, for any reason, you are unable to collect your order when it is ready, please contact the store. After this period, you will be contacted to have a refund via your original method of payment and the item(s) will be returned to our warehouse. Please allow up to 30 days for your refund.

Click & Collect Terms and Conditions

Our Click & Collect service is FREE and is only available for orders placed online at www.fraserhart.co.uk

All Click & Collect orders must be paid in full at time of ordering. Click & Collect service is not available for rings that are resized or special orderable.

We do not permit for orders to be collected by somebody else on your behalf, they can only be collected by the orderer. There are no exceptions to this.

When collecting an order in-store, the following identification must be presented in-store at point of collection; photographic ID in the form a passport of driver’s license only, along with a copy of your dispatch email.

Collection must be within 7 days of delivery to the store. After this period, a refund will be made and the item(s) returned to our warehouse.

The Click & Collect delivery timeframe is estimated and is subject to stock availability. Days quoted are based on an order being placed before midday on a working day. Click & Collect delivery timeframe may vary at Christmas.

We reserve the right to refuse or withdraw the Click & Collect service at any time and to decline a Click & Collect order at any time.

These Terms and Conditions are in addition to our general Terms and Conditions of purchase.

See our Terms & Conditions section for full Click & Collect Terms and Conditions.

6. Multiple Item Orders

If your order contains multiple items, please note it may be fulfilled from a number of locations depending on stock availability, resulting in multiple deliveries. You will receive your dispatch email when your last item is dispatched from us.

Your dispatch email will have all your tracking information enclosed.

If there is any issues with one of your items the Customer Happiness Team will contact you directly.

7. Covid-19 Update

The staff in our warehouse have been wearing gloves to help prevent the spread of COVID-19. All storage and packing areas are cleaned and disinfected three times per day and strict hygiene standards following the WHO recommendations are in place to guarantee our staff's and your safety. We disinfect all products before we dispatch them, and also disinfect returned items.

Deliveries are operating as usual as of now, however we cannot offer Express Delivery at this time.

Kindly note that we do not offer wrapping services for online orders. All items will include one gift bag.