Covid-19


Update

We are delighted to announce that our English, Scottish and Welsh stores have re-opened and are offering full service including Click & Collect: Bedford, Bluewater, Bristol (Cabots Circus), Bristol (Cribbs), Bromley, Cambridge, Cardiff Grand Arcade, Chelmsford, Colchester, Edinburgh, Gateshead, Glasgow stores, Leeds, Maidstone, Newbury, Norwich, One New Change, Peterborough, Plymouth, Solihull, Stirling, Stratford-Upon-Avon, Swansea, Trafford Centre and Worcester!

Our full range is available online for home delivery as well and our Customer Service Team will be delighted to assist you with your orders!


Safety

Your safety is our priority, and we have taken the necessary steps from government advice and are introducing the following measures in our stores to serve you safely:

  • For your safety and the safety of our team, we will be limiting the number of customers within our store to allow space for social distancing. This means there may be queues to get into the store.
  • Each store will have a host at the door, who will manage and limit the number of customers in the store.
  • There will be hand sanitising station situated at the entrance of our stores, and we invite you to use this before entering the store.
  • To ensure social distancing, please observe the floor markings within the store environment.
  • We would encourage you to use a face-covering whilst being served by one of our colleagues.
  • We would kindly encourage you to utilise cashless payments where possible.
  • Our staff will be wearing personal protective equipment and adhering to a strict cleaning and hygiene practice throughout the day.
  • We will be using Perspex screens for when social distancing may not be possible, such as if you would like to see a piece of jewellery or watch close up.
  • Thorough cleaning of each jewellery item and watch will take place after each consultation.
  • We will offer e-receipts as standard and paper receipts on request.
  • Chip & pin machines will be sanitised after every use.
  • We offer a Click and Collect service where you can collect in-store at a time that is convenient. Please utilise this where possible and ask a colleague for more information. Alternatively, we will offer free delivery on all online orders.
  • Our opening times may vary from normal, so please check our website store locator for more information.

If you would prefer to receive our usual excellent customer service from the comfort of your home, our Customer Service Team will be delighted to assist you.

We’d like to say a huge thank you to all our customers for your loyalty and understanding during these exceptional times.

See you soon and stay safe, from the Fraser Hart Team


QUESTIONS & ANSWERS 

Which Stores are opened?

We are delighted to announce that our English, Scottish and Welsh stores have re-opened and are offering full service including Click & Collect: Bedford, Bluewater, Bristol (Cabots Circus), Bristol (Cribbs), Bromley, Cambridge, Cardiff Grand Arcade, Chelmsford, Colchester, Edinburgh, Gateshead, Glasgow stores, Leeds, Maidstone, Newbury, Norwich, One New Change, Peterborough, Plymouth, Solihull, Stirling, Stratford-Upon-Avon, Swansea, Trafford Centre and Worcester!


Our full range is available online for home delivery as well and our Customer Service Team will be delighted to assist you with your orders!

Store opening hours can be seen in our Showroom Locator

Do you expect a delay in delivering my order? 

Delivery is proceeding as normal for now, though delivery drivers may not ask for a signature but you must provide your name. Delivery times could change, should the government restrict the movement of people. Please keep an eye on the website for updates.

What about Click & Collect orders? 

Click & Collect is available for: Bedford, Bluewater, Bristol (Cabots Circus), Bristol (Cribbs), Bromley, Cambridge, Cardiff Grand Arcade, Chelmsford, Colchester, Edinburgh, Gateshead, Glasgow stores, Leeds, Maidstone, Newbury, Norwich, One New Change, Peterborough, Plymouth, Solihull, Stirling, Stratford-Upon-Avon, Swansea, Trafford Centre and Worcester!

If you have purchased an item through Click & Collect and you are awaiting it’s delivery to one of our stores and have any questions, please contact the store you have chosen for your delivery, they will be able to assist you. You can view all open stores here.

Is it safe to handle a parcel that's been delivered? 

Our warehouse staff wear gloves to help prevent the spread of COVID-19. All storage and packing areas are cleaned and disinfected three times per day and strict hygiene standards following the WHO recommendations are in place to guarantee both our staff's safety and your safety.